Terms & Conditions

Last updated: May 19, 2026

Welcome to HomeField Onsite Environmental ("HomeField", "we," "our", "or", "us"). These Terms of Service ("Terms") govern your use of our website, monitoring systems, septic control services, customer portal, SMS notifications, and any related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms.


1. Eligibility

You must:

  • Be at least 18 years old
  • Have the legal authority to enter into a binding agreement
  • Use the Services in compliance with all applicable laws

2. Description of Services

HomeField Onsite Environmental provides septic system monitoring, maintenance, service coordination, remote notifications, and related customer support services, including but not limited to:

  • Aerobic septic system monitoring
  • System alerts and notifications
  • Maintenance scheduling
  • Customer communication services
  • Remote monitoring technology
  • Billing and account notifications

Our Services may integrate with third-party systems, software platforms, telecommunications providers, or monitoring technologies.


3. Account Registration

You may be required to provide accurate contact or service information to access certain features or communications.

You agree to:

  • Provide accurate information
  • Maintain updated contact details
  • Accept responsibility for activity associated with your account or services

We may suspend or terminate services for violations of these Terms.


4. Acceptable Use

You agree NOT to:

  • Use the Services for unlawful or harmful purposes
  • Misrepresent your identity or property information
  • Interfere with system operations or monitoring services
  • Attempt to reverse engineer monitoring equipment or software
  • Engage in fraudulent or deceptive conduct

5. Third-Party Services

HomeField Onsite Environmental may utilize third-party providers for communications, monitoring technology, payment processing, scheduling, or other operational services.

You understand that:

  • Third-party providers may process or store your data
  • Their own terms and privacy policies may apply
  • HomeField Onsite Environmental is not responsible for downtime, outages, delays, or errors caused by third-party providers

6. Payments & Billing

Services may include:

  • Monitoring fees
  • Maintenance agreement fees
  • Service call charges
  • Optional upgrades or add-on services

Payments are billed according to your selected service agreement. Unless otherwise stated in writing, payments are non-refundable.


7. Data & Privacy

We collect, store, and process information in accordance with our Privacy Policy.

You are responsible for securing any reports, records, or customer information you download or store outside our systems.


8. Phone Number Use and Communications

By providing your phone number to HomeField Onsite Environmental through any form, service request, maintenance agreement, or other interaction, you expressly consent to receive communications from us via SMS text message and/or phone call.

We may use your phone number to send:

  • Service appointment reminders
  • System alert notifications
  • Maintenance updates
  • Customer support communications
  • Billing reminders
  • Important account notifications


Message Frequency:
Message frequency varies based on your service activity and system status.

Message & Data Rates:
Standard carrier message and data rates may apply.

Opt-Out:
You may opt out at any time by replying STOP to any SMS message received from us.

After opting out, you will receive a confirmation message and no further SMS communications unless you opt back in.

Help: Reply HELP for assistance or contact us at support@homefieldus.com.

Phone Number Sharing:
We do not sell or share your phone number with third parties for independent marketing purposes. We may use telecommunications providers to deliver SMS messages or phone calls on our behalf.

Carrier Disclaimer:
Mobile carriers are not liable for delayed or undelivered messages. Message delivery may be affected by factors outside our control, including carrier network availability, mobile device settings, or service interruptions. For additional details, please review our Privacy Policy.


9. Service Availability

We strive to provide reliable services but do not guarantee:

  • Uninterrupted service availability
  • Error-free system operation
  • Immediate delivery of notifications or communications

Scheduled maintenance, weather events, equipment issues, or third-party outages may affect availability.


10. Intellectual Property

All content, branding, graphics, software, and technology associated with
HomeField Onsite Environmental are the property of HomeField Onsite Environmental or its licensors.

You may not:

  • Copy
  • Modify
  • Distribute
  • Reverse engineer
  • Create derivative works from our Services or systems

11. Termination

We may suspend or terminate access to our Services if:

  • You violate these Terms
  • You misuse our systems or services
  • Required payments are not made

12. Disclaimer of Warranties

The Services are provided "as-is" and "as available."

We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.


13. Limitation of Liability

To the fullest extent permitted by law, HomeField Onsite Environmental shall not be liable for:

  • Loss of profits
  • Loss of revenue
  • Loss of data
  • Business interruption
  • Indirect or consequential damages

Our total liability shall not exceed the amount paid by you for services during the previous 30 days.


14. Indemnification

You agree to indemnify and defend HomeField Onsite Environmental from claims arising out of:

  • Your misuse of the Services
  • Violation of laws
  • Damage caused to systems or equipment
  • Misuse of customer or monitoring data

15. Changes to Terms

We may modify these Terms at any time. Continued use of the Services after updates are posted constitutes acceptance of the revised Terms.


16. Contact Us

HomeField Onsite Environmental

Email: support@homefieldus.com

Website: https://www.homefieldonsite.com/

DISCLOSURES

FH Franchising LLC is DBA HomeField Onsite Environmental