Privacy Policy

TERMS AND CONDITIONS

Verbal opt-in:

HomeField East Valley will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.

Website/Online opt-in:

By submitting this form and signing up for texts, you consent to receive text messages from HomeField East Valley at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties.

SMS Communications

HomeField Onsite Environmental – East Valley may send transactional and informational SMS text messages to phone numbers provided through our website forms or chat widget when users opt in. Messages may include responses to inquiries, service appointment confirmations, scheduling updates, and follow-up communications related to existing requests. Message frequency varies based on user interactions. Message and data rates may apply.

Mobile phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Users can opt out at any time by replying STOP to any text message. Reply HELP for assistance. To opt out of all communications or request information about our data practices, contact us at info.eastvalley@homefieldonsite.com or 480-485-2982.

Data Security Practices

HomeField Onsite Environmental – East Valley takes the security of your personal information seriously. We implement industry-standard administrative, technical, and physical safeguards designed to protect personal information — including phone numbers collected through our website opt-in forms — from unauthorized access, disclosure, alteration, or destruction.

Personal information is transmitted to our customer relationship management (CRM) system over encrypted (TLS/HTTPS) connections. Access to stored personal data is restricted to authorized employees and contractors who require access to perform their job duties, and all such personnel are bound by confidentiality obligations.

Phone numbers submitted via our opt-in forms are stored in access-controlled systems and are used solely for the customer-service purposes for which consent was given. We do not sell, rent, or share phone numbers or SMS consent information with third parties for marketing purposes. SMS-related data is processed solely on our behalf by our SMS service providers acting as data processors (not third parties), strictly as necessary to deliver the messages you have consented to receive. Phone numbers, opt-in consent information, and the contents of consumer opt-in are never shared with third parties or affiliates for marketing, promotional, or any other purpose.

While no method of electronic transmission or storage is 100% secure, we continually review and update our security practices to address evolving threats. If we ever become aware of a security incident materially affecting your personal information, we will notify affected individuals in accordance with applicable law.